How to win a chargeback dispute

By: Daniel Workman | CreditCards.com | June 17, 2014

Read More, and see what Mike Gomes says about who to consult for a refund.

When you purchase something, you expect it to arrive on time and in the exact condition the retailer promised you.  When that doesn’t happen, chargebacks are designed to reverse contentious transactions and get you your money back.  Yet according to Canada’s Ombudsman for Banking Services and Investments (OBSI), credit card chargebacks were consumers’ number one escalated banking complain in 2013.

The complex process can indeed be exasperating.  But there are things you can do to smooth the way…